Cloud fax solutions are the same online fax accounts this site prices, described in the vocabulary a company's IT team uses: the vendor hosts the lines, numbers, storage and delivery, and the customer's people use a browser, an app, email or an API. A cloud fax solution for a small office is an entry plan; for a hospital or an insurer it is an enterprise fax service with hundreds of users, many numbers, integration and a signed business associate agreement. This page covers both ends and the printed prices where the vendors print them.
What a cloud fax solution does
It answers calls to the customer's numbers in the vendor's data centre, converts pages to PDFs, delivers them to inboxes, apps or an API, and sends outbound faxes from documents uploaded, emailed or posted through the API, returning a delivery report per job. The customer never owns a line or a machine. What distinguishes one solution from another is the allowance and overage, the number of users and numbers included, routing rules, retention controls, the API, and whether the vendor states HIPAA compliance with a BAA. The Fax Line Index records the first three from each vendor's pricing page and lists eFax, iFax, Fax.Plus, Documo and WestFax in the API class.
Enterprise fax service and enterprise fax solution tiers
Every vendor sells an enterprise tier above the entry plan, priced by quotation rather than printed: more users, dedicated numbers per department, single sign-on, an API with higher limits, audit exports and a negotiated BAA. The Fax Line Index does not invent those prices; it records the entry plan the vendor prints and notes where the enterprise tier exists. For enterprise faxing the arithmetic changes: a claims department sending thousands of pages a month lives in the overage on any entry plan, and the per-page rate matters more than the monthly fee. By printed overage, WestFax is 3¢ a page, eFax $0.07, Fax.Plus $0.10, Documo $0.15, CocoFax $0.20.
The enterprise fax buyer's checklist
Volume per month, so the allowance and overage can be priced honestly. Number of users and whether each needs a login, because shared logins fail audits. Numbers by department and routing rules. Delivery: secure link, encrypted email, or API into the records system. Retention and export, for legal hold. A BAA if health information is involved, on the plan actually bought; WestFax prints a signed BAA on every plan and eFax's Business plan card prints HIPAA compliance with a BAA. Porting of the existing numbers. Then the entry plans in the index give the floor: Fax.Plus at $6.99, CocoFax $9.99, MetroFax $11.95, iFax $12.49, WestFax and eFax $14.99, Documo $25 a month billed annually.
Questions people ask about cloud fax solutions
Is cloud fax the same as online fax?
Yes. Cloud fax is the term vendors use for IT buyers; the account, numbers and delivery are the same product priced on this site.
Do enterprise plans have printed prices?
Rarely; they are quoted. The index records the printed entry price and overage, which set the floor for any quotation.
Which vendor is cheapest for high volume?
By printed overage, WestFax at 3¢ a page, then eFax at $0.07. Volume pricing above the entry plan is quoted by each vendor.